Terms & Conditions

Terms & Conditions

Cure at home is not an emergency service. You should not contact cure at home if you are experiencing a life-threatening emergency. Cure at home does not treat patients who are unconscious or experiencing chest pain, uncontrollable bleeding, trouble breathing, or the symptoms of a suspected poisoning or drug or alcohol overdose. If you are experiencing any of these symptoms or any other symptoms which require immediate medical attention, please call an ambulance service or go to the nearest emergency room / hospital.

CURE AT HOME is an interactive website (the “Web”), mobile application (the “App”) and call center (the “CC”), use of the “App” (Apple & Android), and/or the web found at www.cureathome.pk and/or the “CC” and/or any related services (collectively, the “Services”) is governed by the following terms and conditions of use (the “Agreement”). Please read this Agreement carefully before accessing or using the Web and/or the App and/or the CC and/or the Services.

By using the Web, the App, the CC and any other Services, you are agreeing to be bound by this Agreement. If you do not agree to all of the terms of this Agreement, you may not use the Web, the App, the CC or other Services.

CURE AT HOME may revise this Agreement at any time, and your continued use of the Services shall constitute your acceptance of the Agreement as so revised.

What Does CURE AT HOME Do?

The CURE AT HOME Web, App, CC and/or services are designed to connect individual users in need of medical care with HealthCare providers (each, a “Medical Provider” and/or “Medical Practitioner”), who have entered into an agreement with CURE AT HOME.

Cure at home is not a healthcare provider and does not engage in the practice of medicine. The medical provider/practitioner with whom you establish a treatment relationship is solely responsible for providing you with medical services. Cure at home is an intermediary which connects you with medical providers who may be interested in providing you with healthcare services.

How Do I Use CURE AT HOME?

In order to use CURE AT HOME, you must visit the Web and/or download the app from google play store or Apple App Store and/or call the CC. When requesting for a service, you must provide us with certain information, such as your name, address, location with nearest landmark, e-mail address, phone number, whatsapp number, age and a reason for requesting the service. Upon submission, we will call you back to confirm the details provided and you may be required to provide us with certain health-related information in order to enable the Medical Provider to assess your condition and determine whether it is in the scope of their practice. Upon confirmation, we will inform you of the details of the Medical Provider assigned to visit you. We will provide your information to the Medical Provider who will review your information in order to determine if they can treat your condition. The Medical Provider may call you before accepting or rejecting your request if they need more information on your condition. Once your request has been accepted, you will receive a text message with the details of the Medical Provider. We do not guarantee the availability of Medical Providers, nor do we guarantee that an available Medical Provider will agree to treat your condition.

If you are using the application on behalf of a minor and/or anyone else, you must be present during the Medical Provider’s visit and you agree that you are responsible for payment for the services provided and are assuming the obligations of this Agreement.

What is the Cost of the Services and How Does Payment Work?

There is currently no charge to register to use the App. You are charged only when a Medical Provider/Practitioner actually visits your location. We reserve the right to introduce a fee in the future for registering to the use the Application.

The rates that apply for the medical services provided by the Medical Providers/Practitioners will be told to you in advance during the call back confirmation. These rates may be modified or updated from time to time and it is your responsibility to remain informed about the current rates for the medical services.

You will make payment directly to the Medical Provider at the time of the visit. PAYMENT MUST BE MADE BEFORE ANY MEDICAL SERVICES WILL BE RENDERED. You agree that you will pay for all medical services that you receive from the Medical Provider. Any payment made is nonrefundable.

CURE AT HOME does not currently process any insurance claims, nor will the Medical Professionals process insurance claims on your behalf. Although the services that you receive from the Medical Professionals through CURE AT HOME may be covered by your health insurance, it is solely your responsibility to contact your health insurer, determine whether coverage applies and submit a claim. You are responsible for paying the fee in full at the time of service regardless of whether you are later able to receive reimbursement from your health plan for all or any part of the cost.

Who May Use CURE AT HOME?

In order to use CURE AT HOME and the Services provided through the Web, the App and the CC, you must be at least 18 years of age and reside in a jurisdiction in which we offer services. If you are not 18 years of age, or if the jurisdiction in which you reside restricts the use of the Application, you must not use the Application. You represent that you are of legal age to enter into a binding contract. If you are using the Application on behalf of a minor, you are representing that you are the parent, guardian or legal representative of such minor.

Other Terms and Conditions

1. Your Use of the Services.

You represent and warrant that all information that you provide to us is accurate and complete. You acknowledge and agree that we are entitled at all times to verify the information provided and to deny your use of the Web and/or the App and/or the CC and/or the Services at any time for any reason or for no reason. By using the App, the Web, the CC and the other Services, you agree that:

a. you will only use the Services for your sole personal use and you will not resell them to a third party;
b. you will not copy or distribute the Services;
c. you will not impersonate another person;
d. you will not permit any unauthorized person to have access to your mobile device or your CURE AT HOME username and password and you will not assign or otherwise transfer your account to any other person or entity;
e. you will notify us immediately if you suspect that your CURE AT HOME account has been compromised; and
f. you will provide us with any proof of identity we may request.

2. User Provided Content.

You may be permitted to submit content through the Web and/or the App and/or the CC, including, without limitation, reviews of the services provided to you by a Medical Professional (the “User Provided Content”). You grant us a royalty free, perpetual, irrevocable, unrestricted, non-exclusive world wide license to use, in any manner or medium, all or any part of such User Provided Content. You also grant us the right to identify you as the creator or author of any User Provided Content which you submit. You will not receive any compensation of any kind for the use of any User Provided Content submitted by you. You acknowledge that CURE AT HOME is only a passive conduit for distribution of the User Provided Content and is not responsible to you or any other third party for the content or accuracy of the User Provided Content. We reserve the right at all times, in our sole and absolute discretion, to screen the User Provided Content and to edit, move, delete, and or refuse to accept any User Provided Content that in our judgment is inappropriate, whether for legal or other reasons or for no reason. You acknowledge that your use of the User Provided Content is at your own risk. You represent and warrant that any User Provided content transmitted by you is original and does not copy the work of any third party. You agree to indemnify and hold harmless CURE AT HOME, its affiliates and each of its and their respective officers, directors, employees, managers, shareholders, agents, representatives, contractors, successors and assigns from and against any and all losses, expenses, damages and costs, including legal fees that arise out of any User Provided Content posted or transmitted by you or by others using your account.

a. to administer the Web and/or the App and/or CC and/or the Services;
b. to personalize the Web and/or the App and/or CC and/or the Services for you;
c. for the purposes for which you specifically provided it, including, without limitation, to enable you to use the Website and/or the App and/or CC and/or the Services;
d. to send you information about your relationship or transactions with us, including, without limitation, statements and invoices;
e. to send you marketing communications relating to our business or the businesses of carefully selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology;
f. to otherwise contact you with information that you have specifically requested or that we believe will be of interest to you;
g. to provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information); and
h.  to act as we believe to be necessary or appropriate: (i) under applicable law; (ii) to comply with legal process; (iii) to respond to requests from public or governmental authorities; (iv) to enforce our Terms of Use; (v) to protect our operations or those of any of our affiliates; (vi) to protect our rights, privacy, safety or property, or that of our affiliates; (vii) at our discretion and at the discretion of our medical providers under emergency circumstances, to notify emergency services or your family members, personal representative or other individuals involved in your care of your location and condition; and (viii) to allow us to pursue available legal remedies or limit the damages that we may sustain.

3. Intellectual Property.

Unless otherwise noted, all materials including without limitation, logos, brand names, images, designs, photographs, video clips and written and other materials that appear as part of our Web and Apps or any of the other Services are copyrights, trademarks, service marks, trade dress and/or other intellectual property whether registered or unregistered (“Intellectual Property“) owned, controlled or licensed by ‘CURE AT HOME’. The Services as a whole is protected by copyright and trade dress. Nothing on our Website should be construed as granting, by implication, estoppels or otherwise, any license or right to use any Intellectual Property displayed or used on our Website, without the prior written permission of the Intellectual Property owner. ‘CURE AT HOME’ aggressively enforces its intellectual property rights to the fullest extent of the law. The names and logos of ‘CURE AT HOME’ and/or Affiliates, may not be used in any way, including in advertising or publicity pertaining to distribution of materials on our Website, without prior, written permission from ‘CURE AT HOME’.

Subject to your compliance with the terms and conditions of this Agreement, ‘CURE AT HOME’ grant you a limited, non-exclusive, non-transferable license to use the Website & Application solely for your personal use. You shall not: (i) license, sublicense, sell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party, the Application or the other Services in any way; (ii) modify or make derivative works based upon the Services; (iii) reverse engineer or access the Services in order to (a) design or build a competitive product or service, (b) design or build a product using similar ideas, features, functions or graphics of the Application or the other Services, or (c) copy any ideas, features, functions or graphics of the Services; or (iv) launch an automated program or script or any program which may make multiple server requests per second, or unduly burdens or hinders the operation and/or performance of the Services.

4. Disclaimer of Warranty; Limitation of Liability.

You expressly agree that your use of, or inability to use, the Services is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. We do not guarantee, represent or warrant that your use of the Services will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the Services will be accurate or reliable.

In no case shall ‘CURE AT HOME’ and/or our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Services, or for any other claim related in any way to your use of the Services, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Services or any content (or product) posted, transmitted, or otherwise made available via the Services, even if advised of the possibility. If in some City or Province does not allow the exclusion or the limitation of liability for consequential or incidental damages, in such cities or provinces, our liability shall be limited to the minimum extent permitted by law.

We do not control, supply, endorse, warrant or guarantee any information, products, services or merchandise supplied by any of the Medical Providers that you may connect with via the Application or the Website. We also do not warrant or guarantee that files that may be available for downloading through the Website or the Application will be free of infections, viruses, worms, Trojan horses or other code that contains contaminating or destructive properties.

5. Indemnification.

You agree to indemnify and hold harmless ‘CURE AT HOME’ and/or our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors from and against all losses, expenses, damages and costs, including legal fees that arise out of your use of CURE AT HOME, violation of this Agreement by you or any person using your account, or your violation of any rights of another. We reserve the right to control the defense of any claim for which we are entitled to indemnification under this section. In such event, you agree to provide us with such cooperation as is reasonably requested by us.

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